Most International orders are subject to Customs Duty and tax regulations specified by the designated country, and are the sole responsibility of the customer. You may contact your local customs office for details. Normally we ship with UPS or Swiss Post (TNT). If you prefer another delivery service please don't hesitate to ask and we will try to adapt to your request.
The average International order will take 1 week to deliver. All watch orders over USD 2500 will be shipped free of charge ( except for the customs and tax charges at desitination this is for you to pay). Aviation memorabilia will be quoted on an per order basis as the weight and dimension varies greatly. We will have a link that will enable you to estimate the cost of the shipping for bulky items.
Insurance - Altitude Time Sàrl will carry insurance for your order. The cost of sending damaged items back to us may be deducted from your refund.
If your order is received damaged please do not accept it from the courier company or sign damaged and take photo's this will help with our insurance claim. If you notice the item is damaged after opening the package you have 5 days to make a claim with us otherwise we are not able to claim it on our insurance.
If the item is not received within 7 days please contact so we can track the item. We will not be able to make a claim for 45 days.